Jerusalem T&T Ltd. was established in 2003 when its founders who were among the leaders in the tourism business at the time decided to form a new entity with emphasis on service and quality. Jerusalem T&T combines the more than 60 years of experience in the travel business with the enthusiasm and drive of the young to provide the ultimate in service and quality. The company is located in the center of Jerusalem, a walking distance from all the Holy Sites in the city. Jerusalem T&T has partnerships with travel agencies throughout the Middle East and provides services to clients all through the region including Israel, Jordan, Egypt, Syria, Turkey, Greece, the UAE, Oman and parts of India. Our list of clients varies in type and nationality. We serve clients from all over the world including but not limited to the USA, the UK, Poland, the Czech Republic, Greece, Germany, Malaysia, Indonesian and India just to name a few.
Our services vary based on the needs of our clients. Our main concern is to make our guests in the Holy Land and in all the destinations we serve feel at their home away from home. We are there for our clients and our guests at all times of the day and night. We offer our clients all the arrangements they require through our fleet of luxury tourist coaches in the Holy Land, our hotel in Jerusalem and all our partner hotels in the country and throughout the region. In addition, our professional staff always strives to go where no one has gone before in terms of the level of service they always provide.
Our staff in Israel consists of a team of 45 highly professional highly motivated individuals whose main objective is to care for our clients’ needs before their arrival, during their stay and after their departure. Yes, we do look at the smallest details because we know that no matter how small, it matters. This staff is lead by Mr. Salah O. Atallah (Abu Omar), President of Jerusalem T&T. With over 40 years in the travel business, Mr. Atallah’s experience in all aspects of the travel industry has kept the company on track and dedicated to its objective of service, service, service. We know that this is a purely human industry we are in, and Mr. Atallah has kept the company and all the staff focused on this point. Our reputation in the religious travel industry distinguishes us from the rest. Longevity in this business is the direct result of consistently providing exceptional customer service. The professional staff at Jerusalem T&T is dedicated to maintaining the company’s high standards by working diligently, one detail at a time, to provide our clients with memories that last a lifetime. We carefully evaluate the needs of each individual client or group and work hard, not to just meet their needs but to exceed their expectations! That is how we have earned our extraordinary reputation, and that is why our valued clients turn to us again and again.
Our MICE services provide our clients with full companionship in all the phases of the arrangement and completion process. We are fully aware that arranging and preparing for a successful event does not only mean completing all travel arrangements to our clients. Our team is involved in every detail throughout the events, from online registration management to onsite support; or from designing team building activities to theme dinner arrangements; we are always in highest professionalism and ready to offer our travel expertise to our customers.
We also offer comprehensive leisure travel services for corporate employees. The vast region we serve allows us to provide the employees of our corporate customers a differentiated array of high level services that will help them get the most of their vacations.
Our mission is not only to exceed expectations, not only to look for the WOW. Our mission is to explore new frontiers, to seek out new and previously undiscovered levels of service, and to boldly serve as no one has served before. And, above all else comes our reliability.
Please find below feedback from people that travelled with us:
CEO JT Tours
Name: Omar S. Atallah
1. How did you end up working in the tourism industry?
Tourism has been part and parcel of my life. My father started his own travel company in 1978 after having worked in the business for over 20 years. So even though I have worked in other fields, tourism is what I love and it is what I want to be doing for a long time.
2. What inspired you to start this company?
As I said, JT&T is a continuation of my family business. I started this company to develop the family business and to advance the business I have grown to love. After having split from my previous partner and to overcome the weakness in tourism that was caused by the political situation in this part of the world at the beginning of this century, I decided to open up JT&T with a new image and a new and more advanced way of dealing with the travel business.
3. Describe your first sale/customer
It all had to do with grabbing the first opportunity. Although we had business from previous connections, my first sale involved a fax we received from a client asking for services for a group of 600 passengers. Instead of answering by return fax and waiting, I packed my bags and flew over to this potential client and did not come back empty handed.
4. What was your first tour like – and what has changed compared to your most recent?
My first and last tours are quite similar. They are all similar in the personal service we provide to each and every guest that comes our way. The only thing that differs in our most recent tours is the relative closeness to our partners and our individual clients. We are with them 24/7 through all forms of social media and chat programs, making sure they are satisfied all the time and serving them immediately with any issue that might arise WHEN it arises.
5. What part of the company are you most proud of and why?
I am very proud of my operations department. My operations staff are on their feet and on the go all the time. They handle their work very efficiently and make sure that all the promises made by the sales and marketing teams are fulfilled to the fullest.
6. What do you feel sets your company apart from other DMC’s?
We have invested a large amount of money in the development of an online automated management system for our company. This system handles all aspects of our business, from lead generation to quotation to docket handling. This gives us a big edge over other DMC’s and allows us to handle our operations more efficiently and effectively. It gives us that qualitative edge we all seek.
7. What does a standard working day look like for you?
My day starts early, between 7 and 8 in the morning. It involves looking over the operations sheet of the coming week, reviewing the groups coming during the week and the requests from our partners throughout the world. This is followed by a 15 minute daily meeting with the staff to coordinate the work for the rest of the day. The remainder of the day is all about meetings with suppliers and making sure all work is completed promptly and on time.
8. What gets you out of bed in the morning?
The the though of a new day and new things to happen with my family and at work and life in general.
9. What keeps you up at night?
Let’s just say it this way, I try to have everything done perfectly well during the day so that nothing keeps me up at night. No one is perfect though, right?
10. What other CEOs do you look up to and why?
I never looked up to anyone as much as I did Steve Jobs God Rest his Soul. He is the ultimate human creationist, perfectionist and survivalist. And, he had a great bottom line consistently.
11. Where do you see the company in 5 years?
A leader in Tourism Technology, and an innovator in the field. A top seller of Tourism technology solutions and tourism services that both are of the highest quality and standards.