Royal Mountain Travel
Royal Mountain Travel is one of Nepal’s leading tour operators, specialized in a wide variety of tours, hikes, treks and mountaineering expeditions in Nepal, Tibet and Bhutan. Based in the centre of Nepal’s capital, Kathmandu and established in 1992, Royal Mountain Travel has more than 20 years’ experience offering high quality and personalized service. Royal Mountain Travel employs an extensive staff of travel specialists. It’s a combination of the best travel specialists who will assist in tailoring the itineraries to suit your interests, abilities and time constraints. We are qualified to take care of every aspect of your trip. From airport transfers and hotels, hiking and trekking to flight tickets, guides, permits and sightseeing – just tell us where and when you want to go and for how long.
Number of Staff:
Languages spoken in office(s):
Nepali | English
Europe | Oceania | North America
Trekking, Tours, Expedition, Ticketing, Hotels, Transport
We secured 3rd position as the local agent by Shoestring, Konning Aap and Your Way 2 Go in the year 2013
Token of Appreciation awarded by TAAN for securing 1st position, selling maximum number of TIMS cards in fiscal year 2012/2013.
Token of appreciation awarded by NMA for securing 9th position among associate members for issuing the number of climbing permits in the year 2011/2012.
Please find below feedback from people that travelled with us:
“G Adventures is very lucky to be working with Royal Mountain Travel. Your dedication and passion in the adventure travel industry shows in the success of your company. We will be donning our “G Adventures – Trekking Annapurna” T-shirts proudly.
Sacha and Star, Star Statulevicius, Website Sales Supervisor, G Adventures
“Shoestring & Koning Aap have been working with Shiva and Royal Mountain for over a decade now. We have consistently received excellent service: his office is very responsive to our every needs. Our clients have always given great feedback – Royal Mountain’s local guides have taken care of them very well over the years and we look forward to continuing our business with them.
Beside his professional services, Mr Shiva pays a lot of attention to the working conditions of his staff both at the Kathmandu office as well as in the field. We admire his support for quite a few micro development projects which is in line with our own company policy concerning sustainability and social responsibility.”
Shoestring & Koning Aap
“The filming went extremely well and we have now viewed the footage and are all very pleased with it! However, none of the filming would have been possible without the amazing help of you and your team. Everything organised by RMT was incredibly well done, there were no problems at all – a superbly run organisation. Throughout our filming in Nepal, every factor was organised to exact schedules and with amazing accuracy and efficiency. It is also quite incredible that you managed to turn around permits and visas so quickly – I am aware that this was no easy task! Thank you!”
Lou Astbury, Pioneer Productions, UK
CEO Royal Mountain Travel
Name: Shiva Dhakal
1. How did you end up working in the tourism industry?
If I had to give credit to anyone then it would be my mother. After completing my High School, and waiting for my results, my mother spoke to our neighbour, who had a trekking business, and asked him to allocate me in a job. I started working at a 16-room Guest House in Thamel just the day before I actually got my exam results. I was paid Rs 500 a month, in those days, and had to do everything at my job, as I was the only one there.
My initial job lasted for a couple of months, as I progressed to working as a store keeper for our neighbour’s trekking business. After a year, working in the trekking industry, I transferred to working in the office; I was then about 18 years old, running it with another colleague. Occasionally when they were short of guides, I would go out as a trek leader, too.
After working for five years, suddenly one day, our boss gave us, me and my colleague, a month of ‘holiday.’ We knew immediately that we were out of a job, but we kept it quiet within ourselves. We used to go out in the morning as if we were going to the office. However, after – about – six months of that situation, we decided to start a company of our own.
2. What inspired you to start this company?
After three years of running Himalayan Waves; our first company, with my partner, we went on to start a brand new company, Royal Mountain Trekking, with two other partners. We worked there for nine years, and eventually we realised we had different priorities, individual dreams. I was all for ploughing the profits back into the company, so I decided to go it on my own.
In 2005, I left with nothing more but my laptop. I bought a website and email address for 10,000 USD. This is the moment when Royal Mountain Travel was born, without any partners; I could go on now and achieve my dream
3. Describe your first sale/customer.
Even before the paperwork was finished, we had our first customer. Grace Tours in Denmark sent two Danish guests for a short tour in Nepal.
4. What was your first tour like – and what has changed compared to your most recent?
As I said, most of the business from Royal Mountain Trekking transferred over to Royal Mountain Travel. Though I continued to provide standard treks and tours in Nepal and Tibet, since then I have been focusing a lot more on providing experience and community-based holidays.
5. What part of the company are you most proud of and why?
Most definitely I am proud of my team, and I feel blessed to have such a good team. Right from the start, within weeks of starting up Royal Mountain Travel, I was encouraging my leaders, I still do, to take leaders’ training (all the leaders came with me from Royal Mountain Trekking). Some of my team members are, even, from the previous place where I worked as a teenager.
6. What do you feel sets your company apart from other DMC’s?
I believe in investing in Human Capital. Not only training, that wouldn’t be sufficient but we, the entire team, build up a pleasant working environment and we work close to each other, which make our company apart from other DMCs. Royal Mountain Travel’s best resource is its staff, its teamwork attitude.
7. What does a standard working day look like for you?
I usually wake up early (around 5.30am), get up and check my email. I make breakfast for my kids, read newspapers, later drop the children off to get their school bus and then come to the office. The day is usually filled with meeting staff, discussing with them all sorts of things. I have lunch with everyone in the office and then sometimes in the afternoon, various suppliers or business colleagues might drop by, or I might visit them. I usually finish around 7 pm, and sometimes go out to business dinners a few times a week with clients or agents. Although I’m busy, I really make sure I keep two days a week totally free for my family.
8. What gets you out of bed in the morning? / What keeps you up at night?
I’m consistently searching for new ideas. I’m not really profit orientated human being, but what I want to do is betterment for my team, but as a whole for the community. When I wake up, I’m thinking about what is new for today.
I’m not a good sleeper. I suppose I’m, rather, a day-dreamer as I’m constantly thinking about what needs to be done. As we work in a team, I do not think that only concerns myself but about my entire team, and its progression.
9. What other CEO’s do you look up to and why?
I adore people who keep a low profile, despite their success. CEOs that run big and successful businesses, but still successful in leading a normal life is what inspires and encourages me. In particular, I admire Bruce Poon, the founder of G Adventure. I like the company and company’s culture, and their efforts to emulate it. I, personally, keep my profile to a very minimum, and I respect people who do this, too.
10. where do you see the company in 5 years?
Royal Mountain Travel is already the top five, favourite, trekking companies in Nepal, but yet we all believe there are, still, so many things to learn. We work hard, as a swarm of bees, to fit and evolve with the changing time. Last but not the least, what I want to convey is that Royal Mountain Travel is not just a travel company but it’s an institution that is operated by the community for the community. In the last five years, we have successfully converted many ideas into reality. We built homestays around finically weak communities of Nepal, to uplift their economic conditions. We have been encouraging housewives, women, to get involved in such homestay programs; we believe if a mother of a house gets stronger, the whole family becomes stronger. As a motivation, and to boost their confidence, we provide English learning courses to them. So that, in the near future, they can take care of their guests all by themselves. We are also helping vulnerable communities by providing working opportunities in our related firms.
Hence, in five years we predict that Royal Mountain Travel will be an absolute community oriented company.
The Travelife Certified status is the most comprehensive and rigorous of the three stages for excellence in sustainability.
The partners in our network are working continuously to make travel both socially, economically and environmentally sustainable and endorses systems that offset carbon emissions caused by long distance travel. We are happy to work with tour operators around the world to increase sustainable, small scale tourism.