12Go – entering into the world of B2C marketing
In a fast changing world, customers are more and more connecting straight to DMCs to book their tours. The 12Go network of websites was set up for DMCs to sell tours directly to customers worldwide. The future of travel is connecting directly via websites and social media to the traveller. Check out www.12GoTravelwithFriends.com and any of the member sites connected to it.
Jambix – a flexible, affordable reservation system
In 2006 we asked a friendly IT company to set up a flexible, affordable reservation system for us according to our user specifications. It has been very useful for most of our members. For more, please take a look at www.jambix.com.
MIS – key reporting for management
We implemented management information systems (MIS) for management at some of our member companies. These include financial reporting, sales reporting, pax movement reporting, quality control systems, margin analyses systems and other KPI reports. All these are report sheets connected to the existing reservation and accounting systems. These MIS pay off very well when you have more than a thousand pax per year.
Social and environmental sustainability
We work together with Travelife to help our members implement social and environmental sustainability into their company DNA. Sustainability certification will become more and more of a prerequisite for acquiring accounts with leading tour operators.
We have been involved in overall restructuring of several companies to improve performance, including strategy sessions, complete scans of business processes, key staff assessment and agreeing with management implement improvements in a time structured fashion.